Brockville soon will be replacing water meters in some homes. Here’s what you need to know.
The City of Brockville is undertaking a water meter replacement program, as many of the current meters are reaching the end of service life.
In a media release, the city explains that a representative with city identification, will approach homeowners directly. If residents are not home, they will receive a notification letter or door hanger with details about scheduling your meter replacement.
The letter will include instructions on how to book an appointment if required. Should you have any questions or concerns, please contact watermeter@brockville.com or call customer service at 613-342-8772 extension 4001.
To see the list of frequently asked questions and for more information about what this entails, the city has issued a list of frequently asked questions below:
What are the benefits of replacing my water meter? Modern Technology: The upgraded meters may support advanced metering infrastructure (AMI), allowing for remote readings and better leak detection.
Who is responsible for the cost of the new meter? The cost of the meter and its installation is covered by the municipality as part of the water system improvement program. There is no direct cost to residents for replacement.
How will I be notified about my meter replacement? A City of Brockville Representative will approach homeowners directly. If you are not home, you will receive a notification letter or door hanger with details about scheduling your meter replacement. The letter will include instructions on how to book an appointment if required. Contact watermeter@brockville.com
Do I need to be home during the replacement? Yes, in most cases, the meter is located inside your property, and access is required. An adult (18 years or older) must be present during the service call.
How long will the replacement take? The installation typically takes about 30 to 60 minutes, during which your water service may be temporarily interrupted. The installer will restore service as quickly as possible.
Who will perform the meter replacement? Trained and authorized City staff will perform the work. All installers will carry identification, be travelling in a clearly identified City of Brockville vehicle and follow all necessary safety protocols.
Will my water bill increase after the new meter is installed? No; but if you have any concerns regarding your bill, please contact customer service at 613-342-8772 extension 4001.
Is the new meter different from the old one? Possibly. The new meter may use advanced technology, such as radio-frequency transmitters, to send readings automatically. This eliminates the need for manual meter readings. Most meters were changed in previous years that already now have this technology.
Is the new meter safe? Yes, all meters used in the program meet safety standards and regulatory requirements. If the new meter uses wireless technology, it emits very low levels of radio frequency comparable to other household devices.
What should I do to prepare for the replacement?
1. Check: Ensure that the water main water shut off valve is in good working order.
2. Clear the Area: Ensure the area around the water meter is accessible.
3. Pets and Safety: Secure pets and keep children away from the work area.
4. Communication: Follow any additional instructions provided in your notification. Will my water quality be affected?
There may be brief discoloration after the replacement due to air or minor sediment. Simply run your cold water tap for a few minutes to clear any discoloration. What if I have special needs or concerns?
Please contact the City’s customer service at watermeter@brockville.com as soon as possible to discuss any accommodations or concerns.